(JqO MANAGEMENT COMMUNICATION STYLE, TOLERANCE FOR DISAGREEMENT, AND INNOVATIVENESS AS PREDICTORS OF EMPLOYEE SATISFACTION: A COMPARISON OF SINGLE-FACTOR, TWO-FACTOR, AND MULTIPLE-FACTOR APPROACHES

The construct of Management Communication Style (MCS), presumed to be a product of the organization's leadership style and the supervisor's communication style, was advanced as a theoretical predictor of employee satisfaction. It was found that MCS could be consistently and reliably measured and that MCS was linked in a linear fashion to employee satisfaction. As MCS becomes more subordinate-centered and interactive, employee satisfaction is increased. Because of the causal pattern implied, it is argued that future research involving intervention to alter MCS and study effects on employee satisfaction is justifled. Supplementary findings indicated that employee satisfaction is also linked to the employee's perception of her/his supervisor's tolerance for disagreement and the innovativeness of both the organization and the employee.